Return policy

Effective Date: April 10, 2026
Return Application Window
Customers can submit return application within 30 calendar days upon the day customers sign for received parcel, applications beyond the fixed time limit will not be approved unless products have verified factory quality defect.
Return Precondition
All returned items must remain unused, keep original factory packaging, complete accessory parts and intact product tags; products damaged artificially, installed or used for a long time do not qualify for free return service.
Return Shipping Cost
Return freight caused by our product quality fault shall be fully borne by Calviro Studio LLC; if returns are initiated due to customer personal preference change or wrong size ordering, related return delivery expense is undertaken by purchasers themselves.
Refund Process
Once we receive and complete returned goods inspection at our designated receiving warehouse, qualified refund will be initiated to original payment account within 5–10 business days, actual fund arrival time depends on the processing speed of your issuing bank and Stripe settlement rule.
Partial Non-Returnable Item
Custom personalized lighting products confirmed after production are excluded from conventional return scope except factory production defect situation.